Help Desk Support (Level 1)

Our help desk specialists consistently provide our clients with satisfactory technical support whether they are experiencing computer hardware or software issues. All queries will be tended to, problems located and corrected, issues with troubleshooting solved, and effective solutions will be provided, which will result in an improvement in system performance.

Our team ensures that all client requests are handled in a timely and effective manner whether they are sent via email or phone. Software is used to create tickets and with this system, requests that aren’t immediately tended to are easily tracked, sent to the appropriate person and handled in a timely manner.

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